We recieved this White Paper from our friends at Deloitte Financial Advisory Services about setting up Fraud Management Response protocols and systems.  A good quick read:

An organization that invests in a fraud response management assessment could see cost savings and return on investment in the form of:

• More efficient use of resources
• Lower investigative costs
• Loss recovery and prevention
• Increased detection of internal and external fraud
• Lower compliance risk
• Enhanced tracking metrics

The potential value of an effective fraud response management program can be realized in different ways and across various industries.

Full Report:

FRM Whitepaper June 2009.pdf (191.81 kb)

We're currently redesigning our investigation management software and I'd thought I'd share some of the process with you.  Obviously, these images are over simplifying the thought, time, and energy that goes into it, but ususally it's the simplest means of comunication that workbest for complicated issues.

It starts with the team gathering ideas from our customers and writing them on the whiteboard.  We also start to mock-up the user interface.