FAQ's
How do I know SCOUT is the right fit for my business?
Each implementation of SCOUT can be customized to accommodate the specific language and workflow of your business. Whatever your company’s size and structure, SCOUT can be optimized to give your team the tools it needs to get results.
How do I get a personal demonstration?
Fill out our personal tour request form to set up a live web-demo with Adobe Connect. We will walk you through the features and functionality of SCOUT as it relates to your specific needs.
How do I sign up?
Contact us and a representative will develop a plan for how to start using SCOUT to improve your business.
1.877.772.6886
sales@scoutcms.com
Do I have to install anything on my computer?
No. SCOUT is a secure, hosted, web-based application that can be accessed anywhere. All you need is a web browser.
How do I migrate data from my current system?
In most cases we are able to assist in data migration. We will provide you with an accurate evaluation after reviewing your data center and files to determine the best way to make the switch to SCOUT.
How often is my database backed up?
We backup your database and stored files on a daily basis. Even in the event of a total system failure, your data is redundant and is able to be recovered.
Is SCOUT secure?
Just like major e-commerce outlets and financial institutions, SCOUT uses a high-grade 256-bit SSL (Secure Socket Layer) connection to encrypt the signal between your computer and the SCOUT servers so the data you transmit is safe and secure.
What web browsers work with SCOUT?
- Internet Explorer, Firefox, Opera, Safari, and Chrome
How do I implement SCOUT without a lot of headaches?
We have a proven project execution methodology for the successful initiation, release and management of our applications. We ensure an efficient implementation in businesses of all sizes and the immediate benefits associated with using SCOUT.
What type of support and training can I expect?
Our staff provides customized training for organizations that need to tailor material to their specific business processes. We guide users in initial set-up through case completion. We are also available by phone or email for assistance.
Can I expect updates to my application?
One of the many benefits of a SaaS application is that everyone is always using the most current version of the software. We ensure our clients are always using the highest quality products and services by consistently adding new enhancements. Our design and development groups are regularly releasing new features.
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